Ace Is Ace
Ace Hardware is a wonderful store if you’re into home improvement and DIY. But not all employees know the secrets of the store. You’ll have to do a lot of asking around for you to find out about Ace Hardware’s business model – but over the years, some intriguing details about the place have slipped out.
Ace Isn’t Just a Store, It’s a Co-Op
Unlike the big-box giants, Ace Hardware runs on a co-op model. That means the stores are locally owned and tied into the community rather than managed from a corporate HQ.
They Quietly Support Local Charities
Many ACE stores donate to local schools, food drives, and neighborhood projects. So while you’re picking up nails or paint, you’re also indirectly helping out good causes.
Secret Shoppers Keep Employees on Their Toes
Ace Hardware employs secret shoppers to make sure customer service and store standards stay sharp. These mystery customers blend in with regular shoppers while quietly grading everything.
Ace Rewards Add Up Faster Than You Think
The Ace Rewards program is pretty solid. You earn 10 points for every dollar spent, and once you rack up enough points, you get store credit toward future purchases.
Moving Packets Often Come With Ace Coupons
If you’ve ever gotten one of those welcome packets after moving into a new place, check closely - you might find Ace Hardware coupons tucked inside.
Their Stores Are Tiny Compared to Big Chains
An Ace store is usually about one-tenth the size of a typical big-box hardware store. That means you won’t have to hike down endless aisles looking for a light bulb.
Bulletin Boards Can Connect You to Local Pros
Take a peek at the bulletin board next time you’re in an Ace Hardware. Many stores let local tradespeople and handymen post their cards and flyers there.
They’d Rather See You in the Store Than Online
Sure, Ace Hardware has a website, but they’d much rather you visit in person. Since most locations are locally owned, foot traffic is what keeps them thriving.
The Return Policy Isn’t the Best
Here’s one downside Ace employees don’t really push forward - the return policy isn’t as generous as the big chains. You usually have to return items fairly quickly and with a receipt.
They’ll Copy Your Keys in Minutes
Ace Hardware stores almost always offer key duplication. If you need spares for the kids, or just want an extra set for a neighbor, they can cut them on the spot.
They Replace Window Screens
Got a ripped window screen? Many Ace stores can fix it for you. Bring in the old frame and they’ll replace the mesh for a small fee.
You Can Rent Tools Instead of Buying
Many Ace Hardware stores rent out tools. It’s great for those doing home and garden projects on a budget.
They Send Birthday Coupons
If you’re part of the Ace Rewards program, don’t be surprised when a bonus coupon shows up around your birthday. It’s their way of giving you a little gift - usually a discount off your next purchase.
Bargain Bins Hide Cheap Tools
Don’t skip past those bargain bins near the front of the store. Ace often stocks them with inexpensive tools that many people overlook.
Prices Can Vary by Store
Because Ace stores are independently owned, pricing isn’t always uniform. The hammer you saw in a different town might cost a few dollars more at your local.
Paint Matching Is Surprisingly Accurate
Ace’s paint departments often use high-end matching technology, so you can bring in a fabric swatch or old chip and get an almost perfect match.
Delivery Services Exist
Some Ace locations offer local delivery for heavy or bulky items. It’s not always advertised, but if you ask, they’ll often bring it right to your door.
Seasonal Items Sell Out Fast
Holiday lights and snow shovels move quickly at Ace. Since stores are small, they don’t stock huge inventories - grab seasonal items early before they’re gone.
Employees Get Great Tool Discounts
One perk of working at Ace is discounted tools and hardware. Employees often stock their own garages with pro gear at a fraction of retail prices.
Some Stores Offer Blade Sharpening
Need your lawnmower blade or garden shears sharpened? Many Ace locations quietly provide sharpening services, saving you from replacing pricey tools before their time.
Store Owners Know Regulars by Name
Because Ace stores are community-based, staff often get to know repeat customers personally. Don’t be surprised if they greet you by name after a few visits.
Rental Options Go Beyond Tools
Besides drills and saws, some Ace stores rent out carpet cleaners, lawn equipment, and even party supplies - making them a great alternative to bigger rental shops.
They’ll Help You Find Odd Hardware Sizes
Ace employees are trained to track down odd screws, bolts, or fasteners. They’ll even special-order unusual parts you won’t find at bigger stores.
Employees Often Have DIY Experience
Many staff at Ace are hobbyists or retired tradespeople. They can offer tips from firsthand experience, not just from a training manual. It’s like free advice with your purchase.
Loyalty Rewards Come by Mail Too
Ace Rewards members don’t just get points - you’ll also receive coupons mailed directly to your home. It feels old-school but can mean real savings.
Clearance Deals Can Be Hidden
Some Ace stores mark clearance items with tiny tags or special stickers instead of big signs. Keep your eyes open - you might score a tool for half price.
They’ll Carry Stuff to Your Car
If you buy something heavy, like soil or salt, employees will happily load it into your vehicle. You usually don’t even have to ask.
They’re Often Pet-Friendly
A lot of Ace stores let you bring pets inside. It’s not unusual to see dogs riding along in carts while their owners shop for tools or paint. Awww!
Discounts for Veterans and Seniors
Certain stores offer unadvertised discounts for veterans or senior citizens. It’s not corporate-wide, but it never hurts to ask at checkout.
They Stock Seasonal Plants From Local Growers
Many stores partner with nearby nurseries to supply flowers and vegetables. That means fresher, hardier plants compared to the mass-shipped versions at big-box stores.
They’ll Assemble Grills and Furniture
Buy a grill or patio set, and many Ace stores will assemble it for you - sometimes for free, sometimes for a small fee.
They Offer Recycling Programs
Many Ace locations have bins for recycling things like batteries, light bulbs, or even old tools - keeping waste out of landfills without extra hassle.
Owners Decide the Store’s Personality
Since stores are independently owned, one Ace might feel cozy and old-fashioned while another feels sleek and modern. The “vibe” really depends on the local owner.
Employees Can Recommend Local Services
Besides the bulletin board, staff often personally recommend local handymen or contractors they trust - insider connections you won’t find in a phone book.
Inventory Can Be Ordered Quickly
If a store doesn’t have what you need, they can often order it into the store within a couple of days. Faster than many competitors!
